Privacy Policy

Data Controller

The data controller for personal data collected via this website is:

Information We Collect

• Contact details you provide when enquiring or registering for programs, such as name, email address, telephone number, and postal address.
• Program preferences and course selections necessary to process registrations and deliver educational services.
• Communications and messages exchanged with our team for administration and support.
• Technical data collected automatically when you visit the website, such as IP address, browser type, device information, and pages visited.

How We Use Personal Information

We use personal information to provide and manage educational programs, respond to enquiries, process registrations, send administrative messages, and improve our educational services. Specific uses include:

• Registering participants for online courses and delivering course materials and access.
• Responding to questions and providing customer support.
• Sending service-related communications, such as schedule updates and receipt confirmations.
• Improving the website and user experience through analytics and aggregated usage data.

Legal Basis for Processing

Where applicable under European data-protection law, our legal bases for processing personal data include performance of a contract (where you enroll in a course), consent (for optional marketing communications), and legitimate interests (for website administration, fraud prevention, and service improvement). Where consent is requested it will be freely given and can be withdrawn at any time.

Data Sharing and Disclosure

We do not sell personal data. We may share personal information with trusted service providers who process data on our behalf to support course delivery, payment processing, and technical services. All third-party providers are required to protect personal data and may only process it for specified purposes.

We may disclose personal information when required by law or to protect legal rights. Invited specialists and contributors listed on the site participate as educational contributors and do not receive unnecessary personal data about participants.

Cookies and Tracking

We use cookies and similar technologies to operate the website, remember user preferences, and collect analytics to improve site performance. You can manage cookie preferences through your browser settings. For more information about cookies used on this site and choices available, see our Cookie Policy.

Data Retention

We retain personal information only as long as necessary to fulfil the purposes described in this policy, to meet legal obligations, resolve disputes, and enforce our agreements. Retention periods vary depending on the type of data and purpose of processing.

International Transfers

Although our administrative address is in the Netherlands and we operate services for participants in Canada, personal data may be stored or processed in jurisdictions outside your own. We take appropriate safeguards to protect personal information when transfers occur, consistent with applicable data protection laws.

Your Rights

Depending on applicable law, you may have the right to access, correct, restrict, or delete your personal data, and to object to processing or request portability of data. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us at [email protected]. You may lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe your rights have been violated.

Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or alteration. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children

Our services are not directed to children under the age of 16 without parental consent. If you are a parent or guardian and believe we have collected personal information about a child without appropriate consent, contact us and we will take steps to remove that information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we make material changes we will post the updated policy on this page with a revised effective date.

Contact

For questions or to exercise your data-protection rights, contact:

For information about terms governing website use, see our Terms of Use. For cookie details, see the Cookie Policy.

Governing Law

This Privacy Policy and any disputes arising from it are governed by the laws of the Netherlands. Business jurisdiction: Netherlands. Governing law: Netherlands.